Failure Management, Workflow Management, Organizational Learning, Organizational Memory
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Learning from failures made along the product life cycle is an effective way for enterprises to increase product and service quality and decrease costs at the same time. However, the product life cycle is distributed in time and space and therefore the implementation of organizational learning processes habe to bridge informational, conceptual, and technological barriers. The organizational memory to bridge these barriers is threatened by reorganisation, fluctuation of personnel, and change of technology, thus requiring a explicit representation of the organizational memory which is more resistant to changes. This paper presents a framework for organization learning processes adapted from literature and the support failure management can provide.
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27.01.98