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The introduction of Workflow-Management-Systems (WMS) aims at the improvement
of business processes. This improvement concerns both economical aspects
and working conditions. Nevertheless known methods for modeling, evaluation
and reenigineering of business processes do not address aspects of the
working condition.
We try to design workflow applications, that prevent disturbances of
the working process and increase the scope of actions. This paper presents
different examples of workflow models with various consequences on the
quality of working life, an overview of our method for integration criteria
of industrial science and a discussion of special issues we found during
practical applications of our method.
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13.10.97