workflow-management, organizational learning, organizational memory
First Link
Despite the enthusiasm, the workflow management idea faces currently,
some problems occur when setting up large workflow applications for complex
business processes. To solve some of these problems, a combination of workflow
management concepts and the notion "organizational memory information systems"
is suggested. The basic idea is to create an evolutionary workflow management
system using an organizational memory storage component consisting of a
workflow case base to save the workflow lessons learned and a storage for
the general domain knowledge of an enterprise. The concept and a prototypical
implementation of the system are presented. The example workflow we use
to illustrate the system functions is the inquiry/pr oposal process of
a roller bearing manufacturer.
Zusammen mit meiner Einreichung bei der WITS die einzigen Artikel, die
sich explizit mit dem Gedanken beschäftigen, WFMS nicht revolutionär
sondern evolutionär einzuführen und sich dabei eines OM zu bedienen.
28.08.97