knowledge management, knowledge-based systems, document analysis, document understandin, workflow management

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Computer-based corporate memories aim at enabling efficient use of the knowledge in use at a company. Such systems demand access to certain portions of knowledge on themselves: The system either needs to know extracts of the corporate knowledge, or meta-aspects of the corporate knowledge need to be represented in the system stating how to use corporate knowledge effectively. Unfortunately, main parts of a corporate's knowledge is represented informally in unstructured text or paper-based documents. Consequently, system components are necessary to translate unstructured documents partially into a formal representation. This paper claims that techniques of document analysis can provide main contributions to both mentioned prerequisites if the representation of the corporate's workflow is known.

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28.08.97