Wan Chul Yoon:
A framework for evaluating the usability of mobile phones based on multi-level, hierarchical model of usability factors.
Interacting with Computers 21(4): 263-275 (2009)|
A Study on the Improving Product Usability Applying the Kano's Model of Customer Satisfaction.
HCI (1) 2007: 482-489|
Model-Based Approaches to Quantifying the Usability of Mobile Phones.
HCI (2) 2007: 288-297|
Conceptual framework and models for identifying and organizing usability impact factors of mobile phones.
OZCHI 2006: 261-268|