William J. Kettinger Vis

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9EEWilliam J. Kettinger, Choong C. Lee: Understanding the IS-user divide in IT innovation. Commun. ACM 45(2): 79-84 (2002)
8EEGary Hackbarth, William J. Kettinger: Building an E-Business Strategy. IS Management 17(3): 1-16 (2000)
7EEWilliam J. Kettinger, Choong C. Lee: "Zoning-in" on information systems service quality: continuous refinement of the SERVQUAL measurement. ICIS 1997: 197-204
6EEWilliam J. Kettinger, Gary Hackbarth: Selling in the era of the "Net": integration of electronic commerce in small firms. ICIS 1997: 249-262
5EEWilliam J. Kettinger, James T. C. Teng, Subashish Guha: Business Process Change: A Study of Methodologies, Techniques, and Tools. MIS Quarterly 21(1): (1997)
4EEWilliam J. Kettinger, Choong C. Lee: Pragmatic Perspectives on the Measurement of Information Systems Service Quality. MIS Quarterly 21(2): (1997)
3EEWarren Harkness, William J. Kettinger, Albert H. Segars: Sustaining Process Improvement and Innovation in the Information Services Function: Lessons Learned at the Bose Corporation. MIS Quarterly 20(3): (1996)
2EEJames T. C. Teng, William J. Kettinger: Business Process Redesign and Information Architecture: Exploring the Relationships. DATA BASE 26(1): 30-42 (1995)
1 James T. C. Teng, William J. Kettinger, Subashish Guha: Business Process Redesign and Information Architecture: Establishing the Missing Links. ICIS 1992: 81-89

Coauthor Index

1Subashish Guha [1] [5]
2Gary Hackbarth [6] [8]
3Warren Harkness [3]
4Choong C. Lee [4] [7] [9]
5Albert H. Segars [3]
6James T. C. Teng [1] [2] [5]

Colors in the list of coauthors

Copyright © Tue Nov 3 08:52:44 2009 by Michael Ley (ley@uni-trier.de)