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*2002
2 Alex S. Fukunaga, Ed Hamilton, Jason Fama, David Andre, Ofer Matan, Illah R. Nourbakhsh: Staff Scheduling for Inbound Call Centers and Customer Contact Centers. AAAI/IAAI 2002: 822-829
1 Alex S. Fukunaga, Ed Hamilton, Jason Fama, David Andre, Ofer Matan, Illah R. Nourbakhsh: Staff Scheduling for Inbound Call and Customer Contact Centers. AI Magazine 23(4): 30-40 (2002)

Coauthor Index

1David Andre [1] [2]
2Jason Fama [1] [2]
3Alex S. Fukunaga (Alex Fukunaga) [1] [2]
4Ofer Matan [1] [2]
5Illah R. Nourbakhsh [1] [2]

Copyright © Tue Nov 3 08:52:44 2009 by Michael Ley (ley@uni-trier.de)