| |
| * | 2008 | |
|---|---|---|
| 5 | EE | Chee Wee Tan, Izak Benbasat, Ronald T. Cenfetelli: Building Citizen Trust towards E-Government Services: Do High Quality Websites Matter? HICSS 2008: 217 |
| 4 | EE | Ronald T. Cenfetelli, Izak Benbasat, Sameh Al-Natour: Addressing the What and How of Online Services: Positioning Supporting-Services Functionality and Service Quality for Business-to-Consumer Success. Information Systems Research 19(2): 161-181 (2008) |
| 2005 | ||
| 3 | Ronald T. Cenfetelli, Izak Benbasat, Sameh Al-Natour: Information Technology Mediated Customer Service: A Functional Perspective. ICIS 2005 | |
| 2004 | ||
| 2 | Ronald T. Cenfetelli: An Empirical Study of the Inhibitors of Technology Usage. ICIS 2004: 157-170 | |
| 2002 | ||
| 1 | EE | Ronald T. Cenfetelli, Izak Benbasat: Measuring The E-commerce Customer Service Life Cycle. ECIS 2002 |
| 1 | Sameh Al-Natour | [3] [4] |
| 2 | Izak Benbasat | [1] [3] [4] [5] |
| 3 | Chee Wee Tan | [5] |