Three Aspects of Intelligent Cooperation in the Quality Cycle

M. Jarke, M.A. Jeusfeld, P. Szczurko

	   The WibQuS project investigates distributed computer and
	   communication support for Total Quality Management in
	   industrial organizations. An interdisciplinary study of
	   this task reveals three aspects of intelligent cooperation
	   required from such a system which we call conceptual,
	   technical, and social integration. We use the repository
	   standard IRDS to characterize these aspects. A solution
	   concept derived from this characterization employs advanced
	   conceptual modeling techniques to derive interoperability
	   among technical subsystems and coordination technology for
	   the human subsystem semi-automatically while taking important
	   social factors into account.